Monday 14 July 2014

Improve Compliance and Training with RHUB Remote Support Server Session Recordings

Do you find it necessary to frequently provide the same information again and again? This is often the case when providing vital information for training or when you need to meet compliance measures. When you must continually repeat the same information, it can be a tremendous drain on resources, thus reducing your efficiency and your bottom line. The good news is that there is a way to provide the same quality information without the need to waste resources. RHUB offers Session Recording features that make it possible to record support sessions, presentations and audio automatically and save them to Flash Videos. These types of recordings can be used to meet internal as well as external compliance mandates. You can also use them as a training tool for your own support team to provide high quality training in a quick and efficient manner.
With the RHUB remote support servers, you can ensure complete compliance with a recorded session. Once the RHUB remote session is complete, the recording of the session will then be available for viewing. You can also benefit from a detailed annotation regarding precisely who controlled the keyboard and the mouse at any point within the session. If you like, you can also take advantage of the opportunity to record the session in a native, uneditable format, or you can opt to convert it to a standard multimedia format in WMV, AVI, or Flash for publishing or editing.
You can also benefit from complete remote computer system information with the RHUB remote support servers, such as attached devices or software versions. This makes it possible for you to document the actual environment and configuration for training and auditing purposes. In the event that there are any questions at some point in the future, you will have the saved session to act as a record.
There are many other ways in which RHUB customers can choose to use Session Recording. One of the most popular methods involves internal training. In many cases, when a new employee comes on board, he or she must wait until the next training event is available. This is a waste of time and talent. By using the Recording Session feature on the RHUB servers, your business can quickly and easily train employees without the need to wait until a training session is available or spend valuable resources pulling a trainer from other duties. The recorded sessions are also a great way to ensure consistency in your training program.
In addition, the Session Recording features can be used for security and compliance purposes. In fact, the Session Recording feature can be used for all support incidents, both external and internal.
Interested in finding out more about you can give a stellar performance using RHUB web conferencing servers?
Call us at +44 (0)1925 659 523 - email us - or visit

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