Tuesday 30 September 2014

6 Ways to Use RHUB Web Conferencing Servers to Make your Freelance Business More Effective

Around the world, the landscape of the business world continues to evolve and become more dispersed. It is now more common than ever for workers to telecommute. Freelancing has also become increasingly common. Even so, freelancers face an entirely new set of responsibilities. While a freelancer is able to set his or her own schedule, there is also the need to deal with invoices and maintain consistent communication with teams and clients regardless of your location.

The below tips can guide you through how you can use RHUB Web Conferencing Servers in order to effectively manage some of the most common freelance challenges.
Working on the go. More and more freelancers today are working while on the road. With RHUB Web Conferencing Servers, freelancers can take advantage of mobile apps for iOS, making it possible to attend and host meetings from any location.
Working with clients who have a restrictive firewall. Firewalls are a common and effective security strategy for blocking the unauthorized incoming and outgoing communications from a computer. RHUB Web Conferencing Serves are able to work from behind your clients’ firewall, thus providing complete protection from any unauthorized person who attempts to join your meetings. We also provide a step-by-step guide to ensure the complete satisfaction of you and your clients.
Communicating design changes to clients. If you need to transmit detailed design changes, screen sharing is an excellent way to do so. The built-in drawing tools in the RHB Web Conferencing Servers platform allow you to take advantage of robust online collaboration by circling, highlighting, and pointing precisely to the points that you need to reference on a screen.
Working with clients who aren’t “technical.” With RHUB Web Conferencing Servers, there is no need for your clients to possess a lot of technical knowledge. Joining a session is easy with an automatic download for first-time users and a single click to join meetings.
Need to time meetings. If you work on an hourly basis and need to time meetings, the Record button in the RHUB Web Conferencing Servers can also be used as a meeting timer. All you need to do is hit record at the beginning of your meeting. This feature also provides an information log for accounting auditing.
Prefer not to take notes. Do you dislike taking notes? The Record feature on the RHUB Web Conferencing Servers can also be used as an automatic note-taker. Everything that was said and displayed can be tracked by simply recording your sessions. You can opt to play back the recording for taking notes later or post the audio from the meeting online securely, allowing you and your clients to reference it as needed.
Attempting to facilitate collaboration while simultaneously keeping track of client information and working on a remote basis can be a challenge. RHUB Web Conferencing Servers can help you to benefit from clearer communication while managing your freelance business in a more organized manner.
To learn more about RHUB products, contact us at +44 (0)1925 659 523 or email us at sales@collaboration-technologies.co.uk

RHUB Remote Support Servers Offer Remote Support Software for iPad

If you have an iPad and use it for a variety of daily tasks, you may be excited to learn that you can also use your iPad to offer remote support. While there are numerous programs available that make it possible for users to take advantage of remote support on their iPads, RHUB Remote Support Server is the one that offers the secure access to computers remotely from any location using an iPhone, iPad, and more.

No matter what your location might be, RHUB provides you with the ability to provide support in a remote manner to employees and customers from the convenience of your iPad. This provides far more flexibility and portability than was previously possible. As you are likely already aware, an iPad is easy to take with you wherever you go so that you do not need to be tied down to a desktop or even a bulky laptop again. Additionally, the iPad is thin and small enough that you can carry it without feeling weighed down. Even better, it can perform a variety of remote support functions.
Technicians, in particular, are able to benefit from this by traveling when the need calls for it and still remaining productive. For instance, a technician can provide quality collaborative support from any location and at any time simply by using the RHUB iPad app. The iPad also offers the benefit of flexibility in regards to the way in which it delivers remote support.
Users are also able to begin a support session using iPad Remote Support from their iPad. This can save tremendous amounts of time. Users are also able to view as well as share screens remotely. In the event that the user needs to take control of the end user’s keyboard or mouse, this can be done directly from the iPad.
The iPad Remote Support App also provides another great feature and this is the ability to collaborate in an efficient manner. For example, users can have chat sessions with representatives and end-users.
With the RHUB iPad Remote Support app, your company or organization is able to become more flexible and efficient in terms of the way in which service is delivered. As long as you have your iPad on hand, you can quickly and easily communicate with colleagues and customers easily and quickly.
Are you interested in learning more about the benefits offered by the RHUB iPad app? If so, call us at +44 (0)1925 659 523 or email us at sales@collaboration-technologies.co.uk to find out more about how you can collaborate securely and easily with RHUB.

Tuesday 23 September 2014

Enjoying the Benefits of Multi Monitor Support for Online Meetings with RHUB Web Conferencing Servers

Research shows that based on the type of work done, multi-monitors can provide the basis for increasing productivity by as much as 50 percent. Multi-monitor, also sometimes referred to as multi-display or multi-head, refers to the use of multiple physical display devices for the purpose of increasing the area available for computer programs that operate on a single computer system.
With RHUB Web Conferencing Servers, you gain the ability to support your customers who possess multiple monitors. Consequently, you gain the ability to navigate between monitors while in a session. In addition to helping you make a better impression, multiple monitors also help you to be more productive, provided that you know how to use them effectively. Read on for tips on how to put multiple monitors to work for you.
Using Multiple Monitors for Presenters
With RHUB, a presenter with multiple monitors can opt to display a specific monitor or choose to show the entire desktop, which is comprised of more than one monitor.

Using Multiple Monitors for Supporter
In TurboMeeting, an individual who is providing Remote Support to a computer with multiple monitors is provided with the option to display the entire desktop or display individual monitors.
For many of us, the use of multiple monitors has become so commonplace that we would find it difficult to give them up. If you have become accustomed to using multiple monitors, you may well have found that they help you to be more productive.
Below are several excellent reasons to use dual monitors:
  • According to published studies, using a dual monitor in the workplace can increase productivity by as much as 50 percent. For instance, if you work as a computer programmer, you may find that the ability to display source code on one monitor and your program on the other monitor would be beneficial.
  • In true multi-tasking, you need a sufficient amount of screen space to maintain two or more apps in full view at the same time. The ability to keep multiple apps completely open at the same time is a feature that you are certain to appreciate. Web designers and customer service reps are just two examples of professionals who would be able to benefit from dual monitors.
  • Cutting and pasting between documents can also be accomplished much easier when you do not need to alt-tab between the documents and scroll between them. This feature can be particularly beneficial for creating PowerPoint presentations and newsletters.
  • Video and picture editing can also prove to be much more effective with the use of dual monitors. You gain the ability to have all of your necessary editing tools in view on one screen while you actually work on the project on the other screen. With this option, you can compare before as well as after views of your project to allow for better results.
  • You will also find it is much easier to compare products with dual monitors. For instance, you can opt to display the specs for two video cameras in a side-by-side manner in separate browser windows.
  • Dual monitors also provide a much better experience for video and gaming. With this option, you gain increased visibility as well as the opportunity to stream video on one screen while working on another screen.
  • New multi-monitor features are also available through Windows 8, including the ability to utilize various backgrounds on each individual monitor, use multiple taskbars, and have your background image span multiple screens.
Are you interested in having Dual Monitor Support? To obtain more information on how you can setup RHUB web conferencing servers for multi monitors, contact us at +44 (0)1925 659 523 or email us at rhub@collaboration-technologies.co.uk

Saturday 13 September 2014

The Benefits of On-Premise Collaboration Technologies for Enhancing Workplace Productivity

RHUB's CEO Larry Dorie highlights the advantages of on-premise collaboration solutions including improved security, branding and integration (with LDAP, etc.).

Enterprises are often faced with the challenge of increased demand on productivity, while operating under limited resources and tight budgets. But, with so many dynamics impacting workplace productivity, like managing connectivity across decentralized work teams, or, facilitating project coordination and communications among thousands of employees, more companies are now starting to deploy on-premise collaboration solutions to ensure optimal performance and consistent workflow, and all at a reasonable cost.  
But some companies are starting to realize that not all collaboration solutions are made the same. That’s why it’s important to factor in some key considerations when selecting a comprehensive collaboration solution that can be used by all major departments within an enterprise.
When considering a solution, start by collecting data from the user community to determine the various ways in which they need to collaborate and communicate internally or even externally with customers. What you will probably find is a collection of the following types of tool requirements:
  • Interactive meeting tools for screen sharing, video conferencing and audio conferencing
  • Webinar tools for making presentations to groups and training sessions
  • Remote support tools for accessing user computers to provide technical support
  • Remote access for accessing unattended computers. This mode can be used across an organization by IT reps for accessing servers and other enterprise computing resources, or, by individual employees for accessing a work computer or a home computer from home or while on the road.
These requirements can be met by a collection of hosted solutions or by on-premise solutions. On-premise has the advantage of providing all technology features within one framework and keeping the user environment consistent making it easier to support. On-premise also has the advantage of security, branding and integration. Security is enhanced because the system can sit behind the enterprise firewall and control access more stringently than hosted systems that use public servers. Branding, using the company’s unique imaging and logo, can be rather extensive making the user feel as if they are using the organization’s system. Integration can be a powerful function that makes these collaboration tools much easier for the user to find and access. By integrating with LDAP or AD, the IT user authentication load is greatly reduced and the user has a consistent mechanism for accessing the system. Other environments may also enhance accessibility via integration such as: an internal home page, key applications such as softphone clients and CRM systems. In all cases the goal is to make it a one-click step for the user to initiate a session when they want to.
Once you decide that on-premise is an advantage to your organization, the next decision is whether to go with a software solution or a dedicated appliance/server solution. The software solution does carry with it the added IT support of insuring compatibility every time a major component of the software stack is changed. If you plan to move to a newer OS or database, you need to insure that the collaboration software is compatible with the new OS or DB. If you change key applications on the shared server or upgrade the collaboration solution, you need to test that everything works well together. If, on the other hand, you select the dedicated appliance/server mechanism, there is virtually no IT workload beyond installation. All updates of the OS/DB and applications are managed by the vendor. In addition, this delivery approach can work very nicely with a private cloud implementation as just one of the components in the application stack.
Another thing to consider with a collaboration solution is its ability to deliver multi-media and interactive features. Modern multi-media collaboration tools provide a host of collaboration mechanisms, but when implementing these types of solutions, you will need a game plan for rolling out a consistent workflow approach in order to gain the most advantage. For example, a webcam video feature is a powerful tool for building relationships among team-members in disparate locations. Associating a name to a face is a part of our culture and helps us to better connect with team members. However, webcam video is a bandwidth consumer and can actually impact the overall performance of the system for other functions. A workflow practice that has been found to be effective is to start your meetings with a roundtable introduction by each team-member with their webcam active. After introductions, everyone turns off their webcam. If there is a main presenter in the group, it is helpful to have that person keep the webcam active during the formal part of the presentation and then turn it off for the more interactive part.
Since the multi-media feature of screen sharing is typically controlled by the meeting organizer, and can be passed from one person to the next as needed, it dictates a workflow that precludes ad hoc data sharing; and, therefore, it is less likely to consume a lot of bandwidth. The audio conference component uses very little bandwidth as well, and is usually controlled by the meeting host allowing the host to mute each individual attendee to keep the meeting flowing. For example, if a person on a speaker phone takes a cell phone call during the meeting and either puts the speaker phone on hold (with associated hold music) or just talks over it while on their cell, the host can keep this from interrupting the whole meeting by just muting the individual.
Interesting, even with all of the features and benefits of collaboration technologies, the collaboration solutions marketplace has only achieved about a 30 percent penetration of knowledge workers that would benefit from such tools. The analysts have identified two key inhibitors for deeper adoption: cost and ease of use.
Cost is a problem with hosted solutions because they are typically provided with a “named user” license. This means that the enterprise needs to procure a license for each user of the tool set, thus driving up costs and forcing someone to make a decision as to who can most benefit from such tools. On-premise software solutions also typically have a user license model and again drive up costs as the tools get allocated to more users. An approach that resolves this issue is to use a floating license/concurrent use approach. With this approach, the enterprise can provide tools to virtually everyone in an organization. The host licenses float among the entire user community and gets assigned in real-time on a concurrent use basis. If someone needs to host a meeting, they grab a meeting license, invite attendees by grabbing attendee licenses and this continues until all licenses are in concurrent use. The next person who wants to host a meeting has to wait until one of the active meetings is terminated. Once terminated that license becomes available to the next host etc. This approach makes maximum use of the tool in that seldom are all potential users actively holding sessions at the same time. With the “named user” approach, the license is only available to the specific user whether or not it’s being used.
In summary, the use of a floating license approach fully addresses the issue of lowering the cost to drive productivity tools deeper into the organization. In addition, the integration to corporate employee databases such as LDAP and Active Directory make implementing and managing the user community very easy. This entire process represents a no cost approach to improving productivity throughout the entire enterprise.

Friday 12 September 2014

Deploy On Premise RHUB Remote Support Servers to Improve Remote Support Security

When it comes to working online, you can never be too safe. For quite some time, Internet specialists have been calling attention to the fact that numerous devices are exposed online, including surveillance cameras, medical devices, home monitoring systems, and more. Recently, a survey was conducted to identify computers with remote access software but with no password for security. Within just one hour, tens of thousands of computers were identified.
That is certainly a frightening prospect and serves to underscore the importance of ensuring that your remote support is completely secure. Once a prospective hacker gains access to your network, there are virtually no limits to the damage that can ensue. The recent spate of data breaches reported in the news, including breaches related to payment information from point-of-sale systems demonstrates just how serious this situation can be.
The question is what can you do to practice safe remote support computing? The solution is as simple as using RHUB remote support servers.
RHUB remote support servers assist in ensuring the remote access of your computers is secure while working from behind your computer’s firewall. As a result, you are able to view and take control of unattended desktops, servers, and even point-of-sale returns all within the convenience of real time and from any platform. Furthermore, you can do so with the knowledge that your system is protected by unparalleled security.
In considering how you can make your remote support more secure, it is important to remember that your security is only as strong as your weakest point. Unfortunately, remote support servers provide little in terms of access security. Additionally, remote support servers provide access to anyone who possesses a session ID and password. Such security can be compromised far too easily. All it takes is for the wrong person to read an email, gain access to someone’s calendar or use one of the many password cracking modules readily available. At that point, security is compromised and all of your confidential data could be vulnerable to an attack by a hacker. It can happen that quickly and that easily.
By comparison, RHUB remote support servers provide the opportunity to establish a virtual VPN between attendees and the host. Consequently, this limits the scope of the session’s attendance to only internal locations and addresses or specified external IP addresses. It should be noted that such policies are specifically designed to work alongside your internal security servers, including routers, firewalls, and other types of security devices that your organization may opt to use.
Ultimately, RHUB remote support servers offer the best possible security by restricting attendance to authorized attendees and locations. This works to prevent your systems and networks from hacker attacks. You gain the ability to work efficiently and with complete confident that your system is completely protected.
Take advantage of the opportunity to secure your networks and computers by utilizing RHUB remote support servers. To obtain more information, contact us at +44 (0)1925 659 523 or email us at rhub@collaboration-technologies.co.uk

Thursday 11 September 2014

5 steps for increasing web collaboration security for healthcare providers

Securing any enterprise is no small feat. This task becomes even more significant when it involves a healthcare organization. With the rapidly expanding use of web apps and collaboration tools in healthcare, coupled with the ongoing challenge of protecting patient data, it's no wonder that #healthcare institutions are now taking extreme measures to ensure that #security breaches don't occur within their organizations.