Tuesday, 19 August 2014

Protect your Systems from Attacks by Using RHUB Remote Support Servers

Recently, security researchers uncovered a global cybercriminal operation. Thousands of computers were compromised by the operation, which attempted to gain access into point-of-sale (POS) system through the use of brute-force techniques for guessing remote administration credentials.
The computers utilized in the attack were part of a botnet, which has been nicknamed BrutPOS. Believed to be active since at least February, the botnet works by scanning specific IP address ranges for systems accepting Remote Desktop Protocol connections.
When a Remote Desktop Protocol (RDP) service is identified by one of the computers, common user names and passwords are used by the malware in an attempt to log into that connection. In the event that the credentials are successful, the information is then transferred to command-and-control servers. At that point, attackers make a determination regarding whether the system is a POS terminal. If it is a point-of-sale terminal, a malware program is installed in in order to extract payment card details.
While it certainly seems as though RDP connection attacks are on the rise, they are not actually new. In fact, they have been going on for years. Originally developed by Microsoft, RDP is a type of proprietary protocol that allows users to benefit from a graphical interface to connect with other computers through a network connection. RDP was first designed to allow remote access on a LAN. Consequently, security issues can occur when support teams use RDP on the Internet for establishing connections with systems off the network. This is because such connections can often result in compromised security, including allowing default ports to be opened.
The real problem is that such ports can be extremely vulnerable and far too easy for hackers to identify. Login credentials are often frequently susceptible to such Brutforce POS attacks because such credentials are often shared. To make matters even worse, hackers can often gain access to an organization’s internal network when compromised workstations are connected to the internal network. Hacking RDP connections can prove to be quite profitable for hackers because they can gain control of your organization’s servers and then sell the relevant credentials for targeted systems as lucrative commodities in the cyber criminal underground. While RDP attacks may not be new, they do certainly appear to be on the rise.
In a litany of recent credit card breaches at businesses ranging from discount stores to restaurants, this most recent attack serves as yet one more example of how RDP connections can be targeted and even successfully compromised by hackers. This is precisely why we recommend the use of RHUB remote support servers for RDP as it allows IT administrators to continue using RDP in a safe and secure manner without any vulnerability to such malicious attacks.
If you are not yet a customer of RHUB, become one today and learn how you can protect your systems from attacks by hackers. Call us at +44 (0)1925 659523 or email us at rhub@collaboration-technologies.co.uk for more information.

Friday, 1 August 2014

Remote Support and Web Conferencing iOS App Offers Same Level of Functionality

With the iPhone and iPad becoming more mainstream, they have also increasingly become a topic of hot conversation at RHUB. It seems that everyone today has an app for everything. The idea of developing a RHUB app for the iPad has always been appealing. Even so, we were cautious about moving forward with the release of an app because we did not want to rush into throwing out a hastily developed piece of technology that would not really allow our users to do to do everything that they needed to be able to do. 
RHUB has become known as a feature-rich solution that provides our customers with in-depth functionality and support tools. We are quite proud of our competitiveness and the fact that we are the only product on the market that can provide that level of robust functionality. In the process of developing an app, we wanted to ensure that we did not offer anything less than the best when it came to remote support and web conferencing from the iPad. We believe that this is precisely what we were able to do with our app.
The RHUB iPad app gives businesses almost all of the same functionality as they are able to enjoy when providing remote support or conducting online meetings from a laptop or desktop. In fact, the RHUB iPad console extends far beyond the capability of basic remote access or online meeting app. With our robust app, users can join or even host meetings from anywhere and at any time with their iPhones or iPads. This makes the app tremendously beneficial for frequent travelers as well as anyone else who does not want to be tied down to a laptop or computer while hosting or joining meetings. The app makes it possible for users to maintain complete flexibility.
Available from the Apple App Store, TurboMeeting iOS app for iPhone and iPad provides users with a wealth of robust capabilities, including:
  • Join meetings and be able to be heard and hear others through VoIP. Users can also participate in chat or polls as well as become a controller with the app.
  • Begin a remote support session with the iPad or iPhone controlling another Mac computer or Windows PC.
  • Host interactive webinars or meetings
As the world becomes increasingly mobile, it has also become more important for our users to be able to accomplish more from their mobile devices. By providing our customers with the same level of functionality on mobile devices that is available from a laptop or computer, we are continuing to improve the level of support that we are able to provide to our valued customers. While mobile technology may well continue to evolve and develop in the future, RHUB will be there to meet those developments and provide the same unparalleled functionality, mobility, and flexibility.
To learn more about the RHUB iOS app, contact us at +44 (0)1925 659523 or email us at rhub@collaboration-technologies.co.uk

Tuesday, 29 July 2014

HD Video Conferencing Available through RHUB Web Conferencing



As a RHUB customer for many years, I have been very pleased with the flexibility, cost, video quality, and screen sharing that RHUB offers. With the new HD video service, I can create video conference with as many as 15 attendees and without incurring any additional costs. Built into the latest RHUB 5.0SP1 software, this new feature doesn’t require any separate video conferencing equipment. All that is necessary is a microphone and webcam. Of course, if you want to reduce background noise, it’s nice to have headsets. Users can also take advantage of the opportunity dial into an audio bridge. Individual streams are displayed at a resolution of 640 x 480 pixels, providing a maximum resolution of 1360 x 768 pixels.
When attending a demonstration with 15 attendees, I discovered that everything was extremely easy to use. In addition, the quality was quite good. RHUB software, which is available for Mac and Windows, is very quick to download. One of the things I like best about it is that you do not need to adjust any settings. The audio was absolutely perfect and video quality was very good, as well. By providing the service to 15 users at the same time, RHUB is able to provide more visibility during meetings.
One of the great benefits of this service is that a split screen is automatically displayed, dividing into the appropriate number of boxes necessary to show each attendee. When desired, there is also a screen sharing space. RHUB has also put a lot of thought into adding several user-friendly features, such as a white outline that will show which attendee is speaking at any given time. In addition, you can take advantage of the option to resize the viewable area in order to maximize the shared desktop, if you like.
In just the last few years, the world of business has changed dramatically and it’s become more important than ever to be able to communicate in real time. If you are not able to do that, there’s a good chance that you’re falling behind the competition. Traditional phone calls may work for casual communication, but when you need to disseminate important information, HD video web conferencing provides the ability to communicate faster and more effectively. Compared to a phone call HD video web conferencing capabilities from RHUB give attendees to review graphics and charts while simultaneously being able to view facial expressions and gestures, thus ensuring accurate and clear communication of relevant information. With this feature, you can interact with customers as if you were in the same room without racking up travel costs that could impact your bottom line.
Existing RHUB customers can take advantage of HD video conferencing and it is also available to trial users at no additional costs.
Are you currently using RHUB? Would the addition of video capabilities make the service even more appealing? If so, we welcome your feedback at rhub@collaboration-technologies.co.uk or contact us at +44 (0)1925 659523.

How Service Centers Can Reduce Volume with RHUB Remote Support Servers




According to the Bureau of Labor Statistics, employment is continuing to show gains. The latest unemployment report indicates that jobless claims have fallen to an eight-year low. Increases in hiring have had tremendous effects to IT organizations that have had to equip new employees and cope with the need to support additional users along with their BYO devices.
Today, many IT departments face the challenge of hiring new employees while struggling to keep pace with the demand but at the same time experience difficulty in locating qualified candidates. As a result, IT organizations are now increasingly in need of processes and tools that can provide extended support while simultaneously reducing expenses.
Of IT organizations surveyed, those that witnessed a decline in volume attribute such declines to Remote Support.
How Does Remote Support Lower Volume?
IT organizations are able to reduce overall work volume with effective remote support tools, like RHUB remote support servers, by improving resolution at the first line and reducing escalations to higher levels. A tremendous amount of time is typically spent in attempting to determine the core problem during standard phone interactions. In situations in which the representative must rely on verbal information provided by the end-user, it can be difficult to isolate the precise issue. This can result in unnecessary escalations to higher tiers and delay customer resolutions.
Delayed resolutions can affect costs as well as customer satisfaction. With the implementation of support tools such as RHUB, the representative is able to quickly see precisely what the customer is also seeing. He or she is then able to troubleshoot the issue in real time in order to more accurately identify the core problem.
In addition, remote support tools are also able to provide improvements in first contact resolution for problems that do not require escalation to the next level. First tier representatives are able to invite SMEs into a remote session with advanced remote support solutions. Consequently, they are able to collaborate with the customer without handing him or her off to the next level.
This process significantly improves efficiency while also reducing the percentage of problems that simply sit in the escalation queue. By providing first-line representatives with the tools necessary to resolve more issues and by reducing the amount of time that it takes to bring SMEs into conversation, IT departments are able to witness dramatic increases in first contact resolutions.
By implementing effective processes that will provide increases in first-line resolution, centers are also able to take advantage of decreases in volume. When the need for customers to call back to the center is reduced, volume naturally declines.
Remote support also provides a number of other benefits. By resolving more issues on the first-line, costs are reduced, as well. Even small reductions in escalation issues can tremendously impact an organization’s cost per interaction. In addition, improvements in first-contact resolution drive faster resolutions for end-customers, thus increasing customer satisfaction.
Are you interested in learning more about how you can increase first contact resolution? Contact Collaboration Technologies at +44 )1925 659523 or visit http://www.collaboration-technologies.co.uk/

Wednesday, 23 July 2014

Protecting Your System from Hacker Attacks with RHUB




It seems that everywhere we turn today there is a new kind of cyber attack on the news. Whether it’s an attack that steals your password or your financial data, it’s still a concern. Recently, there have been increasing reports regarding attacks that are launched against RDP servers. Known as Bruteforce attack attempts, to date, thousands of victims have been identified.
The news of hackers targeting RDP connections is certainly nothing new. This is a problem that has been going on for years. Developed by Microsoft, RDP is a proprietary protocol that offers users with a graphical interface the ability to connect with another computer using a network connection. Originally, RDP was designed to provide remote access on a LAN. As a result, security issues can occur when RDP is used by support teams over the Internet in order to establish a connection with off-network systems. This is because such a connection often requires the use of a VPN tunnel as well as firewall configurations that can ultimately result in compromised security, including the opening of default ports. Unfortunately, these ports are entirely too vulnerable and easy for hackers to locate by using a simple Internet scan. To make matters worse, the login credentials are frequently susceptible to Bruteforce attacks because they are often shared.
Why would a hacker want to hack a RDP connection? It’s actually quite lucrative. After a hacker has gained the login password for a RDP connection, he or she can take control of the system in which the RDP server is installed. Once that occurs, the hacker has free reign for planting malicious software into the system and can access all types of data.
Additionally, the hacker can also gain access to your organization’s internal network if the workstation that has been compromised is connected to the internal network. This means that the attacker can then gain access to all of the passwords that are installed on the affected system. Clearly, the consequences of such an attack can be significant and broad-ranging.
While it might seem prudent for IT departments to cease the use of RDP for remote access, given the dangers, it is still largely in use. The primary reason for this is that RDP does not require additional software and it is also quite easy to use, especially in terms of server administration.
There is an easier and more secure solution, however. By adding RHUB, RDP users can take advantage of a number of benefits, including the ability to connect securely to remote networks, collaborate with multiple users within a RDP session, and provide support from any type of desktop platform. Additionally, the RHUB remote support and Remote Access tools ensure that your network is protected while still giving you the same functionality as you enjoy with RDP.
If you are interested in learning more about how you can protect your system from hackers while still supporting remote access-enabled systems, contact us at +44 (0)1925 65 95 23 or email us at rhub@collaboration-technologies.co.uk

Monday, 21 July 2014

Taking Advantage of the Polling Functionality on RHUB Web Conferencing Servers



Webinars have rapidly grown in popularity and are now used around the world for a variety of different purposes. As many companies have grown in global scale, the use of webinars for connecting with employees in locations around the world has also grown significantly. During webinars, a variety of different tasks may need to be handled. It is not uncommon for the need to arise in which the webinar host needs to hold a vote on various topics. While it might be easy enough in an in-person conference to simply ask for a show of hands; that will not work during a conference call. You need an organized and accurate method for conducting a poll and gathering important feedback. With RHUB web conferencing servers, you gain the ability to take official votes even if you are thousands of miles away from your conference attendees.
The Benefits of Polling
The RHUB polling function offers a full slate of benefits that can be used in different scenarios. By using the polling function, hosts are able to engage or even rejuvenate an audience when their attention may have wandered. You can elect to create polls prior to the conference or you can create them during the session as needed. Following the end of the poll, hosts can decide whether they wish to show the results of the poll right away or whether they prefer to reveal the results at a later point during the webinar. The host does handle the management of the poll, but he or she does not need to be present for the poll to be launched. In fact, RHUB web conferencing servers allow the poll to be sent throughout the online conference as a way of taking votes on issues, suggestions, or even when you would find it beneficial to gain insight into the conference participants.
Polling can be conducted in a variety of different ways. For instance, if you like, you can post multiple-choice questions to each attendee and then collect the feedback. You also retain the option to edit the polling questions so that you can ask any type of question. Conference attendees can even choose from among different samples and vote on the one that they like best using the polling system.
Additionally, voting sessions do not need to take a lot of time away from your webinar. They can be conducted quickly and easily while still providing conference hosts with a great tool for obtaining feedback that can be used for decision making purposes. Polling can also prove to be useful for finding ways in which you can improve the content of your future meetings. As is the case with any type of voting or polling scenario, the larger the polling sample, the more accurate the results.
If you are not currently a RHUB customer and are interested in bringing in an appliance-based solution to benefit your business, contact us at rhub@collaboration-technologies.co.uk or call us at +44 (0)1925 65 95 23. We will be happy to assist you with making an informed decision regarding how your firm can take advantage of RHUB.

Friday, 18 July 2014

Why Are RHUB’s Remote Support Appliances on the Rise?



Recently, there has been an increasing trend among many of the big name IT companies focusing on the introduction of what has been termed as optimized software-plus-hardware systems, known more commonly as appliances. There has been tremendous speculation that such appliances will change the industry as we know it and have continued to make progress within the market due to their ability to assist companies in their transition into real-time business operations.
Highly optimized appliances provide a high value delivery platform that is capable of analyzing massive amounts of data in less time while providing greater insights. Along with the benefits provided by the appliance model, several other factors are currently driving its ascension, particularly as a SaaS alternative. Among those benefits are:
Enhanced Control and Security
One of the great benefits of an appliance is that it can be installed completely in-house as part of the organization’s security measures. As a result, companies gain the advantage of retaining sensitive data within their own organizational structure. There are never any concerns that sensitive data will be at risk due to passing through a third-party server. This has proven to be particularly relevant and important in light of the many data breaches that numerous companies have experienced in just the last year. In fact, our own appliance model is the primary reason that we are the only remote support vendor with the FIPs 140-2 Level 2 certification, the federal government encryption standard responsible for evaluating physical hardware security and software security. When it comes to security, you can simply never be too careful. Our enhanced security gives you complete peace of mind that your most sensitive data will never be at risk.
Increased Focus on the Software
When a vendor deployed software-only solution, entire cycles are devoted to making it possible for the solution to operate on different platforms. The downside to this is that it takes both time and money away from the ability to invest in the functionality of the software. When vendors partner with an appliance expert, they are able to more rapidly support newer elements of support functionality. This significantly reduces the amount of IT support required on a continual basis. With less time spent on IT support, you have more time to spend on what matters.
Branding
In today’s continually expanding business landscape, branding has become increasingly important. In order to reach maximum effectiveness, branding should be seen on a daily basis to ensure that you stay at the forefront of your customer’s minds. The physical appliance model offers vendors the chance to ensure that they are on the minds of their customers each and every day with continually present branding.
If you are not currently a RHUB customer and are interested in bringing in an appliance-based solution to benefit your business, contact us at rhub@collaboration-technologies.co.uk or call us at +44 (0)1925 65 95 23. We will be happy to assist you with making an informed decision regarding how your firm can take advantage of RHUB.