For an IT admin, it can feel as though you are constantly trying to put out fires and there simply is not enough time to do it all. Once you have finally restored Paul’s data that he thought he had lost forever, Laura calls and says she’s going to smash the printer with a baseball bat because it won’t work. Somewhere else in the building, someone is shopping online during their break and at the same time downloading a malicious file, thus putting the entire IT security at risk without knowing it.
And, the only person who
can solve all of these problems is the IT admin. Unfortunately, admins are
often underappreciated while they work to ensure a stable IT environment for
everyone. In many ways, the IT admin is the backbone of the entire company.
Yet, the response they often receive is as if they are the root of all evil.
Most employees will wait
until the last minute to call an admin in the hopes that they can fix the
problem on their own. As a result, some time has usually passed since something
went wrong and in the meanwhile, they have typically only managed to make the
problem worse. This puts productivity at risk.
With R-HUB’s remote monitoring, it is possible to
significantly improve the process while also reducing the amount your
organization spends on IT administration.
Reactive IT Administration
In most instances, there
are indications that something is about to break or fail. Most employees will
never notice those signs, however. As a result, the admin has no other choice
but to take action after harm has already been done, provided that he or she is
even alerted by the user that a problem exists. Having a remote monitoring solution
in place makes it possible to actually predict such events before they occur.
For instance, disks that are about to fail will usually begin reporting
S.M.A.R.T. errors. With remote monitoring, it is easy to pick up on an
indication like thus, thus making it possible for admins to back up data and
avoid the unnecessary loss of data.
A system with peak memory
and CPU usage will crash sooner rather than later. Usage that continually
exceeds healthy thresholds signals admins that action is necessary. Remote
monitoring helps to streamline IT administration in as much as it is not
necessary to wait until something fails. Consequently, the role of admins
becomes proactive and ceases to be reactive.
It is possible to prevent
critical errors before they even occur. While, there might still be a minor
bump in terms of work productivity, it is far less compared to the amount of
time it takes to repair a crashed system. By combining remote monitoring and
remote control, time efficiency is brought to an entirely new level. In fact,
some computer issues can be resolved by simply clicking here and there.
Putting More Money in Your Pocket
When justifying new
solutions, saving costs is always a valid argument. In terms of remote
monitoring, that is particularly appropriate. The automation and streamlining
of processes makes it possible to increase the reaction time of admins while
also placing their preventive actions before systems might eventually fail.
Furthermore, taking measures to reduce or even eliminate threats and risks make
it possible to prevent critical errors from occurring that could prove to be
costly in terms of money or time.
Providing admins with the
ability to manage their IT infrastructure remotely helps to reduce transit time
within the office, between various buildings, locations, or even countries.
Such an overall increase in IT management efficiency can be viewed as the
primary driver in the reduction of costs: An increase in efficiency in
administrative processes that helps to reduce the critical time required to fix
and restore. At the same time, this can reduce the period of disruption,
consequently raising productivity in administered departments.
With remote monitoring, it
is possible to prevent data from being lost in the first place, as an IT admin
is able to take preventive measures such as performing a backup and replace a
disk in advance. Printing problems could be avoided by monitoring the processes
necessary to recognize a print job and repairing it remotely when it stops
Try R-HUB’s remote support
server remote monitoring for free and experience the benefits of having a
single combined solution for remote control and remote monitoring. Contact us
at +44 (0)1925 659523 or email us at email@example.com
for more details.